{"id":10107,"date":"2025-07-09T14:24:21","date_gmt":"2025-07-09T12:24:21","guid":{"rendered":"https:\/\/www.sbcdesign.co.za\/expressmac\/?page_id=10107"},"modified":"2025-07-09T16:49:48","modified_gmt":"2025-07-09T14:49:48","slug":"warranty-returns-policy-new-apple-products","status":"publish","type":"page","link":"https:\/\/www.sbcdesign.co.za\/expressmac\/warranty-returns-policy-new-apple-products\/","title":{"rendered":"Warranty &#038; Returns Policy \u2014 New Apple Products"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"10107\" class=\"elementor elementor-10107\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-44b14a61 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"44b14a61\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3617613d\" data-id=\"3617613d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7223d11 elementor-widget elementor-widget-spacer\" data-id=\"7223d11\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bc28ca9 elementor-widget elementor-widget-heading\" data-id=\"bc28ca9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Warranty &amp; Returns Policy \u2014 New Apple Products<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-36ec755 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"36ec755\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9d2f6dc elementor-widget elementor-widget-table-of-contents\" data-id=\"9d2f6dc\" data-element_type=\"widget\" data-settings=\"{&quot;headings_by_tags&quot;:[&quot;h3&quot;,&quot;h4&quot;,&quot;h5&quot;,&quot;h6&quot;],&quot;exclude_headings_by_selector&quot;:[],&quot;marker_view&quot;:&quot;bullets&quot;,&quot;no_headings_message&quot;:&quot;No headings were found on this page.&quot;,&quot;icon&quot;:{&quot;value&quot;:&quot;fas fa-circle&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;hierarchical_view&quot;:&quot;yes&quot;,&quot;min_height&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"table-of-contents.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toc__header\">\n\t\t\t<h4 class=\"elementor-toc__header-title\">\n\t\t\t\tOn this page\t\t\t<\/h4>\n\t\t\t\t\t<\/div>\n\t\t<div id=\"elementor-toc__9d2f6dc\" class=\"elementor-toc__body\">\n\t\t\t<div class=\"elementor-toc__spinner-container\">\n\t\t\t\t<i class=\"elementor-toc__spinner eicon-animation-spin eicon-loading\" aria-hidden=\"true\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-105cba5b elementor-widget elementor-widget-text-editor\" data-id=\"105cba5b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 class=\"wp-block-heading\">Apple Warranty \u2013 New Apple Devices Only<\/h2>\n<p><!-- \/wp:heading --><!-- wp:list {\"ordered\":true,\"start\":1} --><\/p>\n<ol class=\"wp-block-list\" start=\"1\">\n<li style=\"list-style-type: none;\">\n<ol class=\"wp-block-list\" start=\"1\"><!-- wp:list-item --><\/ol>\n<\/li>\n<\/ol>\n<h4>Manufacturer Warranty Coverage (New Apple Devices Only)\u00a0<\/h4>\n<p>All <strong>new Apple products<\/strong> sold by us are covered by Apple\u2019s standard manufacturer warranty. The warranty period and specific terms are determined by Apple and are available on the original packaging, in the product manuals, or within the documents provided with the device. Full details can be found directly on Apple\u2019s website:<br \/><a href=\"https:\/\/www.apple.com\/za\/legal\/warranty\/\">https:\/\/www.apple.com\/za\/legal\/warranty\/<\/a><br \/>This warranty is valid from the original date of purchase by the end-user.<\/p>\n<p><!-- \/wp:list-item --><!-- wp:list-item --><\/p>\n<h4>Service &amp; Repairs<\/h4>\n<p>For <strong>in-warranty <\/strong>service and repairs, customers must return the product directly to an <strong>Apple Authorised Service Provider<\/strong>. You can find your nearest service location using Apple\u2019s official locator tool:<br \/><a href=\"https:\/\/getsupport.apple.com\/repair-locations?locale=en_ZA\">https:\/\/getsupport.apple.com\/repair-locations?locale=en_ZA<\/a><\/p>\n<p><!-- \/wp:list-item --><\/p>\n<p><!-- \/wp:list --><!-- wp:paragraph --><\/p>\n<p><strong>Important Note:<\/strong><br \/>The Apple Manufacturer Warranty outlined above applies <strong>exclusively to new Apple products and hardware<\/strong>. It <strong>does not apply to our Certified Pre-owned range<\/strong> or <strong>third-party accessories<\/strong>. These products carry their own warranties, which are separately outlined in our warranty terms.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:heading {\"level\":3} --><\/p>\n<h3 class=\"wp-block-heading\">Returns Policy<\/h3>\n<p><!-- \/wp:heading --><!-- wp:paragraph --><\/p>\n<p>We accept returns on new Apple products within <strong>7 calendar days<\/strong> of delivery, subject to the following conditions:<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:heading {\"level\":4} --><\/p>\n<h4 class=\"wp-block-heading\">Unopened Items (Sealed in Original Packaging)<\/h4>\n<p><!-- \/wp:heading --><!-- wp:list --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><!-- wp:list-item --><\/ul>\n<\/li>\n<\/ul>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\">\n<li>Fully refundable (excluding shipping fees).<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><!-- wp:list-item --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\">\n<li>No handling fee will be charged.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><!-- wp:list-item --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\">\n<li><em>Note:<\/em> If the item was purchased using <strong>credit card<\/strong>, <strong>Buy Now Pay Later<\/strong>, or other credit facilities, any <strong>non-reversible transaction fees<\/strong> from the payment provider may be deducted from your refund.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><\/p>\n<p><!-- \/wp:list --><!-- wp:heading {\"level\":4} --><\/p>\n<h4 class=\"wp-block-heading\">Opened Items<\/h4>\n<p><!-- \/wp:heading --><!-- wp:list --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><!-- wp:list-item --><\/ul>\n<\/li>\n<\/ul>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\">\n<li>Returns accepted within 7 days only.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><!-- wp:list-item --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\">\n<li>Subject to a <strong>handling fee of up to 25%<\/strong>, depending on the condition and completeness of the returned item (including packaging and accessories).<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><!-- wp:list-item --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\">\n<li>The device must be in <strong>new, unused condition<\/strong> to qualify for a partial refund.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><\/p>\n<p><!-- \/wp:list --><!-- wp:heading {\"level\":4} --><\/p>\n<h4 class=\"wp-block-heading\">Shipping Costs<\/h4>\n<p><!-- \/wp:heading --><!-- wp:list --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><!-- wp:list-item --><\/ul>\n<\/li>\n<\/ul>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\">\n<li>All return shipping is at the <strong>customer\u2019s expense<\/strong>.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><!-- wp:list-item --><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\">\n<li><strong>Shipping fees are non-refundable<\/strong>.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<h4 class=\"wp-block-heading\">Extended Warranties (if applicable)<\/h4>\n<p><!-- \/wp:heading --><!-- wp:list --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><!-- wp:list-item --><\/ul>\n<\/li>\n<\/ul>\n<ul class=\"wp-block-list\">\n<li>If you\u2019ve purchased an extended warranty or your device qualifies for extended coverage:<!-- wp:list --><br \/>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><!-- wp:list-item --><\/ul>\n<\/li>\n<\/ul>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\">\n<li>Contact us directly.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><!-- wp:list-item --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\">\n<li>We will assist in <strong>logging a claim<\/strong> with the <strong>local supplier<\/strong>, who will manage the assessment and repair\/replacement process.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><!-- wp:list-item --><\/p>\n<ul class=\"wp-block-list\">\n<li>Please note: While we facilitate this process, <strong>eXpressMac is not directly responsible<\/strong> for extended warranty claims. The obligation lies with the supplier who issued the coverage.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\u00a0<\/li>\n<\/ul>\n<p><!-- \/wp:separator --><!-- wp:heading {\"level\":3} --><\/p>\n<h4 class=\"wp-block-heading\">Important Notes<\/h4>\n<p><!-- \/wp:heading --><!-- wp:list --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><!-- wp:list-item --><\/ul>\n<\/li>\n<\/ul>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\">\n<li>Returns are subject to inspection and approval<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><!-- wp:list-item --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\">\n<li>Refunds will be processed within <strong>7 business days<\/strong> of receiving and verifying the returned item.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><!-- wp:list-item --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\">\n<li>We reserve the right to decline returns that fall outside the terms outlined above.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><!-- wp:list-item --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\">\n<li>This policy is aligned with the <strong>Consumer Protection Act<\/strong> and <strong>Electronic Communications and Transactions Act<\/strong> of South Africa.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><\/p>\n<p><!-- \/wp:list --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Warranty &amp; Returns Policy \u2014 New Apple Products On this page Apple Warranty \u2013 New Apple Devices Only Manufacturer Warranty Coverage (New Apple Devices Only)\u00a0 All new Apple products sold by us are covered by Apple\u2019s standard manufacturer warranty. The warranty period and specific terms are determined by Apple and are available on the original [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-10107","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.sbcdesign.co.za\/expressmac\/wp-json\/wp\/v2\/pages\/10107","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.sbcdesign.co.za\/expressmac\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.sbcdesign.co.za\/expressmac\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.sbcdesign.co.za\/expressmac\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sbcdesign.co.za\/expressmac\/wp-json\/wp\/v2\/comments?post=10107"}],"version-history":[{"count":40,"href":"https:\/\/www.sbcdesign.co.za\/expressmac\/wp-json\/wp\/v2\/pages\/10107\/revisions"}],"predecessor-version":[{"id":10152,"href":"https:\/\/www.sbcdesign.co.za\/expressmac\/wp-json\/wp\/v2\/pages\/10107\/revisions\/10152"}],"wp:attachment":[{"href":"https:\/\/www.sbcdesign.co.za\/expressmac\/wp-json\/wp\/v2\/media?parent=10107"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}